Right of Withdrawal
Right of revocation
You may revoke your contractual agreement without having to provide a reason for doing so within 14 days in writing (e.g. by letter, fax, e-mail) or by returning the delivery. The period begins upon receipt of this notification in writing, but not before receipt of the goods at the receiver (in the recurring supply of similar goods before receipt of the first partial delivery) and not before we have fulfilled our duty of information pursuant to Article 246 clause 2, in conjunction with clause 1, paras 1 and 2 EGBGB (Introductory Statute to the German Civil Code) and our obligations pursuant to clause 312e para 1, line 1 BGB (German Civil Code), in conjunction with article 246 clause 3 EGBGB. The cancellation period is observed by timely sending the cancellation notice or dispatching the goods.
The notice of revocation should be addressed to:
e-mail: [email protected]
In the case of an effective revocation the mutually received benefits are to be returned and if so derived profits are to be returned. In case you are unable to reimburse us either in total or partially for services received, you are required to offer a compensation of equal value. "Testing the characteristics and functionality" means testing the article in the same manner as would be possible in a shop.
Any merchandise eligible for shipping will be returned at our risk. In the case of withdrawal you must bear the regular costs of return shipment if the purchase price of the article to be returned does not exceed an amount of 40 euro or if, in the case of a higher purchase price, you have not yet undertaken to pay the purchase price or an agreed installment at the time of withdrawal. Otherwise the sending back is free of charge for you. Objects not capable of dispatch by parcel shall be collected from you.
This only applies for returns within Germany.
Duties for the compensation of payments must be fulfilled within 30 days. This time period begins for you with the posting of your rescission or the merchandise, for Kostümpalast with the reception of it.
End of the information about rights of revocation
Detailed information about returning items you find here: https://www.kostuempalast.de/en/FAQs/#Ruecksendung