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Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must inform us (Kostümpalast GmbH, Max-Eyth-Str. 1, 71691 Freiberg, Tel.: 07141 7024472, Fax: 07141 7024473, E-Mail: [email protected] ) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the cancellation form enclosed with the goods, but this is not mandatory.

You can also print out a cancellation notice directly. To do so, please click here . A pre-filled cancellation form is included with the goods.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you withdraw from this contract, we will reimburse you all payments that we have received from you, including delivery costs (except for the supplementary costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us). immediately and at the latest within fourteen days from the date on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless You have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment. We may refuse to repay until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier. whichever is earlier.

You must return or hand over the goods to Kostümpalast GmbH, Max-Eyth-Str. 1, 71691 Freiberg immediately and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. The deadline is if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods.

This means that if the goods are not in the condition in which they were delivered, e.g. due to the smell of smoke, animal hair, damage or dirt, you will have to pay for the repair of the goods (if possible).

To avoid misunderstandings when returning goods, we have labelled our goods with our own labels. Do not remove the label until you have decided to buy. You can try on and test the goods as you would in a store. There You should not remove the label after trying on the item. We want to ensure that every customer receives new goods. Please note: taking a photo already constitutes use.

After receipt of the return, all costumes and costume parts are checked by our trained staff for errors, completeness and the presence of labels. Please only send us goods that are in the condition in which they were delivered. If there are any uncertainties, we will contact you accordingly. If a picture box is missing (product image for costumes), we charge 5 euros for a replacement if it is not returned. becomes.