How do I order so that the goods arrive quickly?

You do not need to register for an urgent online order.

The quickest way for us to process your order is if you order directly through our online shop and complete the payment via SOFORT transfer, Paypal, Amazon or credit card. Delivery to a DHL Packstation, post office, LAS BURG or another different delivery address is possible without any problem.

You will receive an order confirmation automatically by email immediately afterwards. When paying in advance, please allow for bank processing times of 1-3 days (including online banking). Express delivery and cash on delivery are also possible for an additional charge.

Delivery is via DHL; delivery time 1 - 3 days, with express delivery the next day.

You can also:
- by fax at 07141 7024473 (payment in advance only) or
- order by email and by phone at 07141 7024472 (payment in advance only).

You can reach us by phone Monday to Friday from 9 a.m. to 5 p.m. During the carnival season (January/February) other times apply, which you can view under customer information. You will receive an order confirmation by email immediately after placing your order. Please note It is essential that the email address is correct. Only then is it possible to send the order confirmation with bank details. Check all the details of your order after receipt. Please only enter names that are available on the doorbell. Incorrect or incomplete address details will result in delayed deliveries or returns to us. If you have any questions about our products, please feel free to contact us by phone.

Step-by-step help with online ordering

First, select the desired item, choose the desired quantity or size and click on the yellow button “add to cart”. Now you decide whether you want to “continue shopping" or “checkout”. If you have Once you have finished shopping, click on the shopping cart at the top right “View shopping cart or proceed to checkout”. You will then see your filled shopping cart and can now make changes (e.g. increase the quantity or delete products). To view the items in the shopping cart To order, click on “Checkout”. You will then be asked for your address details and the shipping method.

Option 1

If you are already a customer of Kostuempalast.de, you only need your user name and password. If you have forgotten your user data, you can have it resent to you by clicking on "Request password".

Option 2

Using this option, you can open a customer account, which offers you many advantages even before you place your order.

A customer account at Kostuempalast.de offers advantages such as:
- Management of your address data
- View the status of your orders (package number, tracking)
- Order history
- personal watchlist
- Subscribe to the newsletter – When you register, you will be informed about great promotions, competitions and news.

Option 3 – order without registration

You enter your address details once and order without registering. If you click on the "Continue" button, the order process will continue. In the second step, please enter your billing address and, if applicable, a different delivery address. If you want delivery to a DHL Packstation, please enter the details of the Please enter Packstation in the delivery address. Make sure that this information is correct. If the email address is incorrect, we cannot send you an order confirmation or a parcel number.

If you get stuck here:

An error may be that the address details are not completely filled in. All fields marked with * must be filled in. The house number must be in the field provided.

If you have already registered, you cannot register again with the same email address. In this case, please either choose a different email address or request a password.

Please provide a recipient name that is also on the doorbell. To be on the safe side, please check the full address, especially the house number and postcode. Otherwise, the package will not be delivered.

In the next step, you can select the desired shipping and payment method. Only the available payment methods are displayed. Please read our general terms and conditions carefully before completing your order. Your order is completed correctly when you click the "order with payment" button and the confirmation appears - thank you for your order. An email with the order confirmation will be in your email inbox in a few minutes.

So, done – and within 1-3 days after receipt of payment the goods will arrive at your A house.